Shipping & Returns

Shipping Information

All merchandise can be shipped within the United States, Puerto Rico, APO/FPO boxes and Canada. Note we currently do not ship purchases internationally and the shipping rate is dependent upon your order’s destination. Please allow for 3-5 days to process your order.

USA Standard Shipping. 8-10 Business Days

Express Shipping. 3-4 Business Days

Preorder

Items available for preorder will be specified as so with a button that identifies that item as “pre-order” instead of “add to cart”. An estimated delivery window will be listed within the product description. When purchasing an item that is available for preorder, your form of payment will be charged immediately. Please know that after your preorder is placed, no changes are allowed to that order. Once your pre-ordered item(s) ships, you will receive a shipping confirmation with tracking information.

Returns & Exchange Policy

Our goal is for you to be happy with your order…..

T I E N A is an independent label and has spent an enormous amount of time working on ensuring that quality and fit is of the utmost standard. Please make sure to compare the size guide with your personal measurements and spend time to make sure that this is a purchase that really speaks to you. In the unexpected event that their is an error with your order please send us a message. We do not offer refunds but we will exchange the item within 7 days of purchase when there is fault on our part. Thanks and Happy Shopping!